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RETURNS & EXCHANGES

We do our best to provide the most accurate descriptions, measurements and photographs of our product. Please read item descriptions and view images carefully prior to making a purchase as vintage items may have some wear.

We offer store credit or exchange on returned items unless the item has been misrepresented, in which case a refund may be granted. Store credit is valid for 12 months from issue date. Please email cara@caramiavintage.com with your return or exchange request and we will get back to you ASAP.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Approved returns will be provided with a return authorisation number. Any items returned without the return authorisation number will not be accepted.

RETURN CONDITIONS

Merchandise must be unworn and unwashed
Merchandise must have any pre-existing tags & labels attached
Sale merchandise cannot be returned
Hair accessories, hats, earrings, underwear and bodysuits cannot be returned.
Merchandise must be returned with a tracking number (local and international returns) as we cannot be held responsible for lost shipments


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. 

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

If you are approved for store credit, we will email you details of your credit note.

SHIPPING

The customer is responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.